Introduction
SouqKahraba respects your privacy and is committed to protect Data. This Privacy Policy will inform you as to how we look after Data when you visit and use our Website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.
Glossary:
You OR Your: shall refer to the users of our Website.
Supplier: shall refer to any shop offering a wide variety of products.
Data: the information that we collect from you while using the Website.
Service: means the services provided through SouqKahraba’s Website.
1. Important information and definition of identity
1.1. Purpose of the Privacy Policy
The Privacy Policy is intended to provide you with information on how SouqKahraba collects and processes your personal Data received through your use of our website “Website”, including any Data you provide through this Website or any other website when you sign in to access newsletters or register as well as when you download or sign in to any platform on SouqKahraba..
Since this Website is not intended for children, we do not (and knowingly) collect any information related to children.
It is important that you look and review our Privacy Policy, especially when we collect or process your Data so that you can be very familiar with how your Data is used.
2. Controller
SouqKahraba is the controller and responsible for Data and contacts (referred to as "SouqKahraba", "we", "us" or "our" in this Privacy Policy). SouqKahraba is the controller and responsible for this Website.
We have assigned a Data protection officer (Data Protection Officer) who is responsible for following up on Privacy Policy inquiries. If you have any inquiry about our Privacy Policy, including any questions about doing business, please contact your Data protection officer using the detailed Data shown below.
3. Contact details
If you have any inquiry about this Privacy Policy or our privacy practices, please contact us through the email address:
E-mail: customercare@SouqKahraba.com
4. Changes to the Privacy Policy and your duty to inform us of changes
We keep our Privacy Policy under regular review.
It is important that the Data we hold about you is accurate and current. Please keep us informed if Data changes during your relationship with us.
5. Data that we collect
Data means any information about an individual from which that person can be identified. It does not include Data where the identity has been removed (anonymous Data).
SouqKahraba will ask you to collect your Data, we may collect, use, store and transfer different kinds of Data about you which is including, but not limited to the following:
i. Full Name
ii. Gender
iii. Age
iv. E-mail Address
v. Mobile Number
vi. SouqKahraba Password
We may also collect:
a. Technical Data includes your login Data (IP address), browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access the Website.
b. We also collect, use and share aggregated data such as statistical or demographic Data for any purpose. Aggregated data could be derived from Data but is not considered Data in law as this Data will not directly or indirectly reveal your identity. For example, we may aggregate your usage Data to calculate the percentage of users accessing a specific feature. However, if we combine or connect aggregated data with Data so that it can directly or indirectly identify you, we treat the combined data as Data which will be used in accordance with this Privacy Policy.
We do not collect any special categories of Data (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric Data). Nor do we collect any information about criminal convictions and offences.
6. If you fail to provide Data
If you fail to provide Data Where we need to collect Data by law or for using our Website, and you fail to provide the required Data, we may not be able to perform our Services. We will notify you if this is the case at the time.
7. How is Data collected?
We use different methods to collect Data from and about you including through
7.1 Direct Interactions
You may give us your Identity, contact and financial Data by filling in forms or by corresponding with us by phone or e-mail or otherwise. This includes Data you provide when you undertake the following:
a. Using the Website or the Services.
b. Create an account on, or exploit, our Website.
c. Subscription to our publications.
d. Request to send our marketing publications to you.
e. Enter a social competition, promotion or survey.
f. Provide us with feedback or contact us.
7.2 Automated technologies or interactions
As you interact with our Website, we will automatically collect technical Data about your browsing actions and patterns. We collect this Data by using cookies, server logs and other similar technologies.
2. How we use Data
We will only use Data when the law allows us to. Generally, we will use Data in the following circumstances:
a. When you use the Website or the Services.
b. Where it is necessary for our legitimate interests (or those of our partners) and your interests and fundamental rights do not override those interests
c. Where we need to comply with a legal obligation.
d. Where we need to set up your account and administrate it.
e. Where we need to carry out surveys.
f. Where we need to personalize content, user experience or business information.
g. Where we need to meet internal regulatory requirements
h. Where you have given consent.
Generally, we do not rely on consent as a legal basis for processing Data although we will get your consent before sending third party direct marketing communications to you via e-mail or text message. You have the right to withdraw consent to marketing at any time by contacting us.
3. Purposes for which we will use Data
3.1 Performance of our Services:
We process your Data on the grounds that it is necessary for the purpose of executing a contract, which is the Services that we provide through the Website, in which you are a party or to take steps at your request before entering into a contract or agreement. In this respect, we use Data for the following:
i. To provide you with the Services as set in the scope of our Services, or as otherwise agreed with you from time to time.
ii. To deal with any complaints or feedback you may have.
iii. For any other purpose for which you provide us with the Data which we collect.
In this respect, we may share Data with or transfer it to the following:
i. Subject to your consent, independent third parties whom we engage with to assist in delivering the Services to you.
ii. Our professional advisers where it is necessary for us to obtain their advice or assistance, including lawyers, accountants, IT or public relations advisers.
iii. And any other third party, such as the intermediaries we introduce to you, knowing that we will, whenever possible, inform you of their identity, before you begin to familiarize them with them.
iv. Our Data storage providers.
The legal basis for the processing of the Data categories is Art. 6 (1) (a) of the European General Data Protection Regulation (GDPR). Due to the said purposes, to guarantee security and a smooth connection setup, we have a legitimate interest to process this Data.
3. Legal obligations
we also process data because it is necessary for our legitimate interests or sometimes where the of a third party. In this respect, we use Data for the following:
i. To meet our compliance and regulatory obligations;
ii. As required by tax authorities or any competent court or legal authority, on this regard, we will share Data with the following entities.
a. Our advisers, if necessary, to obtain their advice or support.
b. Our financial auditors, if that information sharing is part of their oversight functions.
c. Third parties who assist us in conducting identity checks.
d. Competent regulators or law enforcement agencies, if we have to do so.
4 Marketing
We will send you marketing about Services we provide which may be of interest to you, as well as other information in the form of alerts, newsletters, notifications for discounts and deals, or functions which we believe might be of interest to you or in order to update you with information which we believe may be relevant to you. We will communicate this to you in several ways including by telephone, SMS, e-mail or other digital channels as Website.
5. Third-party marketing
We will get your express opt-in consent before we share Data with any third party for marketing purposes.
You can ask us or third parties to stop sending you marketing messages at any time by logging into the Website and checking or unchecking relevant boxes to adjust your marketing preferences, or by following the opt-out links on any marketing message sent to you or by contacting us at any time.
6. Change of purpose
We will only use Data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.
If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contacts us on the e-mail address. If we need to use Data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. Please note that we may process Data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
7. Opting out
Where you opt out of receiving these marketing messages, this will not apply to Data provided to us as a result of subscription to the service, warranty registration, Product/Service experience at a Supplier’s Store or other relevant transactions.
4. Disclosures of Data
We may share Data with the parties set out in Article (6) in relation to the specified purposes for which we will use the Data above.
We may share Data with third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use Data in the same way as set out in this Privacy Policy.
We require all third parties to respect the security of Data and to treat it in accordance with the law. We do not allow our third-party service providers to use Data for their own purposes and only permit them to process Data for specified purposes and in accordance with our instructions.
6. Data retention
1. How long will we use Data?
We will only retain Data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory or reporting requirements. We may retain Data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for Data, we consider the amount, nature and sensitivity of the Data, the potential risk of harm from unauthorized use or disclosure of Data, the purposes for which we process Data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, or other requirements.
When it is no longer necessary to retain Data, we will delete it.
(For details on the duration of the retention of personal and current Data on various subjects, please specify these periods in our conservation policy, a policy you can request from us by contacting us.)
If it is no longer necessary to store personal data for you, we will remove it.
2. What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access Data (or to exercise any of your other rights). This is a security measure to ensure that Data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information to improve our Services.
7. What to do if the information is incorrect?
We conduct checks on the information you provide to us for the purpose of tracking any errors or omissions, but we rely on our suppliers (corporate interest) to provide us with accurate information. You shall have the right to request the following:
Correcting any Data associated with you that you believe is inaccurate;
Completion or completion of missing information, including the provision of any supplementary or corrective statement. This is rightly known as correction. If you do not exercise your right to correct, we will take the necessary steps to check and correct the information if necessary.
8. How do we deal with the “right to be forgotten”?
You have the right to request the erasure of Data that we hold about you in certain circumstances, for example if it were not acquired for, or has ceased to be necessary for, a lawful purpose. This is known as the right to be forgotten. Where you request that we erase your Data, we will usually only do so where the Data has ceased to be publicly available or where we no longer use it.
9. Glossary of terminology
1. LAWFUL BASIS:
Legitimate Interest: means the interest of our business in conducting and managing our business to enable us to give you the best Service and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process Data or for our legitimate interests. We do not use Data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
Execution of the contract:
This is intended to process your Data if necessary, to implement a contract to which you are a party or to act upon your request prior to the conclusion of that contract.
Comply with a legal obligation means processing Data where it is necessary for compliance with a legal obligation that we are subject to.
THIRD PARTIES:
Third Parties within the institution:
The other companies in SouqKahraba, which act as joint observers or processing officers, are based in Egypt and provide IT services, systems management and reporting services.
External Third Parties:
They are service providers who work in the field of processing in Egypt and provide IT services and systems management.
The competent advisory bodies who act as Data handling officers or joint control officers, including lawyers, bankers, accountants and insurance officials who provide advisory, banking, legal, insurance and accounting services.
Government agencies and other interests and institutions who act as Data processing officers or joint control officers in the Arab Republic of Egypt and request reports on treatment activities in certain conditions or situations.
10. YOUR LEGAL RIGHTS
You have the right to:
Access to Data on our Website. This enables you to receive a copy of Data we hold about you and to check that we are lawfully processing it.
Request correction of the Data that we hold about you. This enables you to have any incomplete or inaccurate Data we hold about you corrected, though we may need to verify the accuracy of the new Data you provide to us.
Request erasure of personal Data. This enables you to ask us to delete or remove Data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove Data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase Data to comply with local law. However, please note that we may not be able to respond to your request to erase your data if this has certain legal reasons, which we will notify you when you make the request.
Object to processing of Data where we are relying on a legitimate interest (or those of a third party) and there is something about your situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing Data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
