Tawredaat Terms of Use

Last Updated on: March 1, 2024

1. Acknowledgment

  • Tawredaat for E-Commerce is an Egyptian limited liability company duly incorporated in Egypt and registered under number 187197, having its headquarters located at 18 Al-Quds Al sharif St., Al-Mohandseen, Agouza, Giza, Egypt. (hereinafter by “Tawredaat”, “we”, “our”, “us”, and/or the “Company”)
  • Whereas Tawredaat owns and controls an e-commerce and e-marketing platform (https://www.tawredaat.com) (hereinafter by the “Platform”) which focuses on streamlining the procurement process and on the electronic sale of constructions and finishing materials. The Platform serves as a one-stop-shop, where users can access a wide variety of finishing materials, review products, examine technical product information, and make purchases using various payment methods (the “Services”).

2. Contractual Relationship

These Terms constitute a legally binding agreement between you and Tawredaat.


  • Your access and use of Tawredaat Services constitutes your agreement to be bound by these Terms, which establishes a contractual relationship between you and Tawredaat. These Terms expressly supersede prior agreements or arrangements with you. Tawredaat may immediately terminate these Terms or any of the Services with respect to you, or generally cease offering or deny access to the Services or any portion thereof, at any time for any reason.
  • Once you visit the Platform and continue through the signup process as defined below, for the purpose of the use of the Services, you are considered as a (“User”). We refer to User(s) and/or visitor(s) to the Platform hereinafter by the second-person pronouns (i.e., you, your, yours, yourself, or yourselves).
  • These terms of use (hereinafter by the “Terms”) was set out by Tawredaat and provided to you via the Platform. The Terms set out the rules, and guidelines upon which Tawredaat will provide its Services to you and which you shall abide by while using the Services and/or while you are causally visiting the Platform.
  • Should we find any violations regarding your use of the Platform, as the case may be, we may at our sole discretion, prohibit you by all and any means necessary to the use of the Platform. The aforementioned does not constitute all the actions that may be taken from our side, and we shall have the right further, as the case may be, to take any judicial action against you.
  • You hereby accept, acknowledge, comprehend, and agree to the Terms and you understand and agree that you shall be solely responsible for reviewing the Terms along-with ourPrivacy Policyfrom time to time. Should you object to any of the provisions stated herein/thereof, any guideline, or any subsequent changes herein/thereof, your only choice is to immediately discontinue the use of the Platform and our Services.
  • You must be at least 18 years of age, or the age of legal majority in your jurisdiction (if different than 18), to set-up and maintain an Account. If you are under the age of 18, you shall not use the Platform and you shall not disclose, provide us any of your personal data. Please check our Privacy Policy to know further how to request the removal of your data, and kindly note that if you are considered a Child, only your legal guardian may contact us.

3. Setting your account

  • While setting up your account at the Platform, you will need to provide certain personal details, you hereby declare not to insert any wrong or misleading details. We reserve the right to decline any account registration without any further explanation, and we reserve the right to take all necessary steps to verify your identity.
  • Our collection and use of your personal information or any other data which may be collected from time to time in connection with the use of Tawredaat Services is provided in Tawredaat’s Privacy Policy which can be accessed at [here].
  • You are responsible for all activity that occurs under your Account, and you agree to maintain, at all times, the security and secrecy of your Account username and password. Tawredaat shall not be held liable for any losses suffered by you as a result of your account being used by someone else (as instructed in the Privacy Policy).
  • Subject to your compliance with these Terms, Tawredaat grants you access and use of the platform on your personal device solely in connection with your use of Tawredaat Services; and access and use any content, information and related materials that may be available through Tawredaat Services, in each case solely for your personal use. Any rights not expressly granted herein are reserved by Tawredaat.
  • Tawredaat Services may be made available or accessed in connection with third party services and content (including advertising) that Tawredaat does not control. You agree and acknowledge that different terms of use and privacy policies may apply to your use of such third-party services and content.

4. Placing your order

  • Once the account setup is completed, you can purchase the products available through the Platform by picking the product and add it your cart, once your cart is up to your satisfaction and ready to buy the products in your cart, you will be required to proceed with adding your delivery location. Please make sure to add your address in details for providing a seamless delivery process (the “Order”).
  • Tawredaat does neither guarantee the availability of the products displayed through the Platform, not its prices and shall not be held liable to pay any damages in this regard.
  • Tawredaat offers a courier service for a fixed fee as provided through the Platform, the delivery date will be determined according to the delivery location and the availability of the products as stated above.
  • Thereafter, you will be required to choose your payment method, as Tawredaat offers two ways of payment, (i) Cash on delivery and (ii) POS on delivery, you can choose any payment method that suits you without any extra charges or fees.
  • Once all the above steps are concluded, we will send you a confirmation email, including details of your order number, date, product name, quantity, delivery details, price details and payment method.

5. Return and Cancellation

  • You have the right to replace or return the Order with a refund of its value after deducting the delivery fees, all without giving any reason, within fourteen (14) days as of the date of delivery.
  • As an exception to the above provision, in case any product has specifically made for you by your special request, or the product in its nature cannot be refunded as defined by the Egyptian Consumer Protection Law No. 181 of 2018, you shall not have the right to cancel or return the Order or receive any refund in this regard.
  • In case the Order is delivered defective, you shall have the right to refund the total Order price within thirty (30) days as of the date of delivery.
  • You shall have the right to correct, amend your Order within seven (7) days, unless the order has been taken out for delivery, and in the aforementioned case provisions 4.1, 4.2, and 4.3 above shall be applicable.

6. Intellectual Property

  • You hereby acknowledge that Tawredaat is the exclusive owner of the intellectual property rights in connection with the Platform and Services, and your use of the Platform and Services does not constitute a waiver of any of the intellectual property rights including the trademarks content, and icons included in or made available through the Platform
  • Nothing in these Terms may be construed as granting you any of Tawredaat’s intellectual property rights.
  • You agree that (i) you have no right to use any of our trademarks without our prior written consent; (ii) all rights not expressly granted to you these Terms are reserved and retained by us.

7. Copyright

The Platform is protected under copyright laws. All rights not expressly granted to you herein are reserved by us.

8. Indemnification

  • You hereby, agree to indemnify and hold harmless Tawredaat, its affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, damages, liabilities, costs, and expenses, including reasonable attorneys' fees, arising out of or in connection with your use of the Platform and/or the Services, your violation of these Terms, or your violation of any rights of any other third party whether a person or an entity
  • You hereby, agree to co-operate fully with Tawredaat in the defence of any claim that is the subject of your indemnification obligation under this section. Tawredaat reserves the right to assume the exclusive defence and control of any matter subject to indemnification by you, and you will not in any event settle any claim without the prior written consent of Tawredaat.
  • This indemnification clause shall survive the termination of these Terms and your discontinue to the use of the Platform and/or the Services.

9. Limitation of Liabilty

  • You hereby understand and agree that, to the maximum extent permitted by the applicable law, your access and use of the services or the platform are at your own risk. Our services are provided to you on an “as is” and “as available” basis, and without any warranty, and Tawredaat shall not be responsible for the accuracy, compliance, or legality of any of the services provided.
  • Without limiting the foregoing and to the maximum extent permitted by applicable law, Tawredaat expressly disclaim all warranties, representations, and conditions of any kind, whether explicit or implied, including but not limited to; the implied warranties or conditions of merchantability, fitness for a particular purpose, and non-infringement.
  • Tawredaat makes no warranty or representation and disclaim all and any responsibility and liability for (i) the completeness, accuracy, availability, timeliness, security, or reliability of the services; (ii) any harm to your computer systems, loss of data, or other harm that results from the access or the use of the services or the platform; (iii) the deletion of, or any failure to store your data; (iv) viruses or other harmful components distributed by the services; and (v) whether the services will meet requirements or be available on an uninterrupted, secure, or error-free basis
  • You understand and agree that, to the maximum extent permitted by applicable law, that Tawredaat shall not be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the services; (ii) any conduct or content of any third party on the services, including without limitation, any defamatory, offensive or illegal conduct of other users or third parties; (iii) any content obtained from the services.
  • Certain jurisdictions do not allow the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above exclusions or limitations may not apply to you, and you may have additional rights.

10. Deactivation

  • You have the right to cease using the platform at any time. To deactivate your account, please contact our support team via email.
  • It should be noted that you cannot Deactivate your Account if there are any pending orders, in this case you are required to cancel your order first (see section 4) and then deactivate your account.

11. Suspension and Termination

  • We may, at our sole discretion and without prejudice to any of our rights and remedies and without any liability to you, we may limit, suspend or permanently withdraw your access of our Services, cancel any product(s) order submitted by you for any reason including, without limitation, the following:
    1. if we believe that you have infringed, breached, violated, abused, or unethically manipulated or exploited any term of these Terms of Use;
    2. If you use our Platform or Services for any unlawful and fraudulent purposes or in connection with a criminal offence or abuse our policy and rules;
    3. If you are conducting activities that may harm the reputation or operation of Tawredaat or its affiliate; and
    4. In case of Non-compliance with applicable laws or regulations.
  • In the event of termination or suspension, Tawredaat shall not be liable for any losses, damages, or expenses incurred by you or any third party.
  • Upon termination, your right to access or use the Platform and Services will immediately cease.
  • You may terminate your account at any time by following the procedures outlined in Section 9 ("Deactivation") of these Terms of Use.

12. Term

The term of these Terms shall start upon your first use of the Platform or of any of its Services up until you discontinue to be a User of the Platform. (see section 11)

13. Miscellaneous

  • Amendments These Terms may be amended or modified from time to time, and such amendment shall be effective as of the date communicated with you via notification through the Platform interface or by email. Your continued use of the Platform and Services after such amendments will constitute your acceptance of such amendments.
  • Severability If any provision of these Terms is held to be invalid, illegal, or unenforceable in any way, the validity, legality, and enforceability of the remaining provisions of these Terms shall not be affected or impaired.
  • No Waiver. Any waiver by us of any of the provisions of these Terms will not constitute a waiver of any other provision (whether similar or not), nor will any such waiver constitute a continuing waiver of that particular provision, unless expressly provided by us in writing.
  • Assignment. These Terms will be binding upon and enure to the benefit of the parties and their respective successors and permitted assigns. You agree that you shall not assign or transfer these Terms or any of your rights or obligations under these Terms, whether directly or indirectly, without first obtaining our prior written consent, such consent not to be unreasonably withheld
  • Further Assurances. You shall in case necessary execute or arrange all acts, documents, and things reasonably within your power to implement and give effect to these Terms to its full extent, including, without limitation, complying with applicable law.
  • Survival. All provisions that either expressly or by their nature survive, will survive after the end of term of these Terms.

14. Governing Law

These Terms and any non-contractual rights or obligations arising out of or in connection with it shall be governed by and construed in accordance with the applicable laws of the Arab Republic of Egypt.

15. Dispute Resolution

If you have any issue with the Platform or the Services, please contact us, and we will endeavor to resolve your issue as soon as possible. However, in case of failure to the amicable resolution of any issue or dispute, claims arising out of or in connection with these Terms, including any non-contractual rights or obligations arising out of or in connection with these Terms shall be referred to and finally resolved by the competent courts of the Arab Republic of Egypt.

16. Contact Us

Should you have any questions regarding these Terms, or if you are displeased by the use of the Platform and/or the Services, or if you want to stop using the Platform and/or the Services, please communicate with our team directly viacustomercare@tawredaat.com