Tawredaat for E-Commerce Privacy Policy

Last update on Sunday, February 25, 2024.

1. Introduction

This Privacy Policy (hereinafter by the “Policy”) describes how Tawredaat for E-Commerce, a limited liability company incorporated according to the Egyptian Company Law No. 159 of 1981, an E-Commerce platform (hereinafter by “we”, “our”, “us”, the “Company”, the “Operator” or the “Controller”) process and controls Personal Data (i.e., as defined below), how we keep it safe and secure, and how you opt out of our data collection, while your visit or use of our platform (https://www.tawredaat.com) (hereinafter by the “Platform”).

We have made this Policy in accordance with the Egyptian Data Protection Law no. 151 for the year 2020 (referred to hereinafter by the “Data Protection Law” or “DPL”).

We refer to the Platform users and/or visitors whether investors or companies hereinafter by second-person pronouns (i.e., you, your, yours, yourself, or yourselves).

You hereby, declare, accept, acknowledge, comprehend, and agree to the provisions stated herein, in this Policy, as updated, and you shall not have any rights except for the rights explicitly granted to you by this Policy or the DPL.

The term “Services” as may appear in this Policy shall have the meaning ascribed to it in the Terms and Conditions.

By using any of the Services provided by the Platform or you are just visiting the Platform, you are considered aware of all terms stated herein, in this Policy, and you shall be deemed explicitly accepting the terms and provisions stated herein.

You hereby, declare that you shall abide with the provisions stated herein, in this Policy, as updated, and should you have any doubts, you may contact us, or you may opt out.

For the purpose of clarification and interpretation, the term Personal Data shall mean (IN GENERAL), any data related to a specific natural person, or which can be identified directly or indirectly by linking such data to any other data such as name, voice, image, identification number, identifier via the internet, or any data identifying psychological, health, economic, cultural or social identity. (“Personal Data”)

2. Personal Data collection

During your usage and visit of the Platform we may collect the following:

  • Identity Data: first name, maiden name, username, email address and mobile number.
  • Technical Data: login data, browser type and version, and/or operating system.
  • Geolocation Data: time zone setting, location, address, IP address and/or postal code.
  • Data Provided by you: you may while using the Platform provide us with any other Personal Data.

3. Personal Data Usage

As an E-Commerce Platform, we may use your Personal Data for the following:

It's important to note that we will only use your Personal Data for legitimate business purposes and in accordance with the DPL.

  • Provide Services: We may use your Personal Data to provide you the Platform and its features. Moreover, to analyze how you use the Platform in order to give you a premium experience.
  • Personalization: We may use your Personal Data to personalize your experience on the Platform. This may include recommending offers & sales to your E-mail, and providing customized content based on your preferences.
  • Provide Troubleshoot: We may use your Personal Data to provide functionality, analyze performance, fix errors, and improve the usability and effectiveness of the Services.
  • Research and Development: We may also use your Personal Data for research and development purposes, as part of these activities, we may generate aggregated, unidentified data that we collect, we may use this anonymous data and share it with third parties for our lawful business purposes to analyze, improve and promote the Platform.
  • Analytics: We may use your Personal Data to analyze user behavior and trends. This may include assessing your engagement with the Platform, identifying popular features, and measuring the effectiveness of our marketing campaigns.
  • Comply with legal obligations: We may use your Personal Data to enforce any of our legal and/or contractual obligations. Moreover, we may use your Personal Data to respond to law enforcement requests or to comply with the DPL.

4. Personal Data Retention Period

We will retain your Personal Data only for as long as necessary to fulfil the purposes for which it was collected and to comply with applicable laws.

We will also retain and use your personal information to the extent necessary to comply with our legal obligations, resolve disputes and enforce our policies.

5. Personal Data Share

Your Personal Data privacy is an important part of our business, and we are not in the business of selling our users' personal data to others. However, we may share your personal data with third parties including the following:

  • Payment Processors: We may share your Personal Data with third-party payment facilitators, aggregators and/or processors to act as a payment gateway and process payment to our Services provided via the Platform.
  • Cloud Hosts: We may share your Personal Data with third-party cloud storage space providers to help us manage and store your Personal Data.
  • Delivery host: We may share your Personal Data with third-party courier providers to help us to deliver and protect your order.
  • Legal and Regulatory Authorities: We may share your Personal Data with any law enforcement authority as the case may be, as required and in order to comply with the DPL.

6. Data Security

We work to protect the security of your Personal Data during transmission by using encryption protocols and software. Moreover, we maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of your Personal Data. Our security procedures mean that we may occasionally request proof of identity before we disclose Personal Data to you.

It is important for you to protect against unauthorized access to your password and to your computer, devices, and applications. Be sure to sign off when finished using a shared computer.

7. Opting Out

You have the right to opt-out of certain uses of your Personal Data. Specifically, you may opt-out of receiving marketing communications from us by following the instructions provided in each marketing email or by contacting us.

You may also opt-out of certain data collection and sharing practices. Specifically, you may opt-out of the use of cookies and other tracking technologies by adjusting your browser settings. Please note that disabling cookies may limit your ability to use certain features of the Platform.

The Right to be Forgotten: You may also request that we delete your Personal Data by contacting us using the contact information provided below. Please note that we may not be able to delete your Personal Data if we are required to retain it by law or for legitimate business purposes.

8. Children Data

If you are under the age of 18, or if you are considered as a Child according to the DPL or the governing law of your state you shall not use the Platform and you shall not disclose, provide us with any of your Personal Data.

9. Cookies

We use cookies and other tracking technologies to collect information about your use of the Platform.

By using the Platform, you consent to the use of cookies as described in this Policy.

Cookies are small text files that are stored on your device when you visit the Platform. They allow us to remember your preferences and to improve your user experience. In general, there are many types of cookies such as, Session cookies (e.g., performance cookies) and Persistent cookies (e.g., settings cookies).

We use both session cookies and persistent cookies on the platform. (i) Session cookies are temporary and are deleted when the session is ended, while (ii) Persistent cookies remain on your device until they expire or until you decide to delete them.

10. Data Protection Officer

We have appointed a Data Protection Officer (“DPO”) with accordance to article 8 of the DPL, to oversee our compliance with the DPL. The DPO can be contacted at (DPO E-mail).

11. Changes to this Policy

We may amend the provisions contained in this Policy when as we consider appropriate. Should we do so, we will notify you by various procedures through the Platform (e.g., through a banner, a pop-up or a push notification), or we may send you a notice via your e-mail address when the change in question may affect your Personal Data processing, for you to be able to review the changes, assess them, as the case may be. In any case, we suggest you review this Policy from time to time in case minor changes are made or that we make any interactive improvement, taking the opportunity that you will always find it as a permanent point of information on the Platform.

12. Contact Us

If you have any questions about this Policy, please contact us at (customercare@tawredaat.com).